The Continuous Improvement Blog

Lean diagnostic drives insurance claims process transformation: A case study

Written by Colin McArdle on 22 Nov 2017

If you’re in charge of your company’s operations, you may already know the nature of your problems. Perhaps you even know what needs to change. But if you don’t, or are seeking clarity, a Lean Diagnostic assessment could help.

A Lean Diagnostic assessment reveals a snapshot of an organisation’s current state of processes. It provides a useful platform for identifying waste or non-value adding activities, strengths and weaknesses, and improvement opportunities.

And if you are considering implementing Lean in your organisation, a Lean Diagnostic assessment will provide you with an insight into what can be achieved.

In this blog post, we demonstrate the value of a Lean Diagnostic assessment by sharing a recent case study.


How to build a continuous improvement culture with Lean and Six Sigma

Written by Colin McArdle on 15 Nov 2017

Have you attempted to implement Lean and Six Sigma in your organisation but failed to see results?

It could be that you’re not paying enough attention to a key component: culture.

Lean and Six Sigma isn’t just about changing the way work gets done by changing processes. It’s about building a culture of continuous improvement. Where a continual drive towards solving problems and finding better ways of working becomes part of your organisation’s DNA.

If you’ve been using the same processes for years, you might find your workforce resistant to change. Or, they may welcome the opportunity to have their say about the way things work.

Either way, developing Lean and Six Sigma mindsets and behaviours will be key to your success.

In this blog post, we outline five things you should be doing to create a Lean and Six Sigma culture of continuous improvement in your business.


A-Z of lean tools and techniques

Written by Colin McArdle on 08 Nov 2017

The core idea behind Lean is to maximise customer value and minimise “waste” - tasks that absorb time and resources but add no value to the customer or the business.