The Continuous Improvement Blog

5 steps to optimising your back office operations with Lean Management

Written by Colin McArdle

For many companies in the service industry, the back office is where customer needs and requests are actually fulfilled. But back office operations are often marred by complexities, with fluctuations in demand, high variability in tasks and variations in individual performance all impacting on efficiency.

For this reason, many companies choose to apply Lean Management to their back office operations. Lean Management involves simplifying, standardising and automating processes so that you can deliver more value to customers for fewer resources.

In this blog post, we outline the steps involved in applying Lean Management to your business.


Reduce costs and improve customer satisfaction with lean services

Written by Colin McArdle on 09 May 2018

Lean has a long history in manufacturing, but over the last couple of decades, we’ve seen it increasingly applied to the service industry.

Lean is about looking at processes from the customer’s perspective and taking out ‘waste’ - activities that add no value for the customer. And companies investing in Lean have benefited from reduced costs and happier customers.

In this blog post, we take a closer look at the ins and outs of applying Lean to the service industry.


How private equity firms can increase value in services with Lean

Written by Colin McArdle on 02 May 2018

The biggest goal for private equity firms is to increase the value of a company they invest in. Largely this involves increasing the company’s growth and cutting costs. And Lean can play a big role in this.

Lean seeks to achieve small, incremental changes in processes to impact speed, efficiency and quality. It focuses on eliminating ‘waste’ - tasks that absorb time and resources but add no value to the customer or the business.