For many companies in the service industry, the back office is where customer needs and requests are actually fulfilled. But back office operations are often marred by complexities, with fluctuations in demand, high variability in tasks and variations in individual performance all impacting on efficiency.
For this reason, many companies choose to apply Lean Management to their back office operations. Lean Management involves simplifying, standardising and automating processes so that you can deliver more value to customers for fewer resources.
In this blog post, we outline the steps involved in applying Lean Management to your business.