The Continuous Improvement Blog

3 global brands winning at customer satisfaction with lean management

Written by Colin McArdle on 21 Mar 2018

For anyone in the business of providing a product or service to customers, satisfied customers are the priority. Especially in today’s increasingly competitive and disruptive environment.

Companies across a diverse range of industries - including manufacturing, retail, financial services, healthcare and even education - have reaped the benefits of applying Lean to meet (and exceed) customer needs.

In this blog post, we home in on three global brands internationally recognised for having built and adapted their business operations around a Lean methodology. We explore how Lean has enabled them to consistently achieve high customer satisfaction levels around the world.


14 of the best lean manufacturing tools for improving productivity 

Written by Colin McArdle on 15 Feb 2018

We discussed in a recent blog post how lean can be applied in any industry. But when we talk about lean manufacturing, we refer specifically to the application of lean for manufacturing.

By applying lean tools, manufacturers can identify wasteful activities, problems and opportunities to improve productivity.

So if you're looking for ways to transform your manufacturing performance, here are 14 lean manufacturing productivity tools you need to know about.