All organisations in the service industry want to operate as efficiently as possible so they can deliver a faster, better quality and more reliable service to their customers.
And ideally, they want to do this with as few resources as possible.
But are you maximising the capacity of your back office staff?
Contrary to some belief, failure to deliver a smooth service to your customers can usually be traced back to a process problem, as opposed to a people problem.
Here we share four quick wins for adapting your processes and the working environment to ensure you utilise staff time as much as possible.